Refund policy
Returns & Exchanges Policy
At Thread Riot, every T-shirt is made to order especially for you.
Because of this, we’re unable to accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour
- Accidental purchases
Please check sizing carefully
A size guide is included in the product images on every T-shirt listing.
Please check the size chart before ordering, as we’re unable to accept returns or exchanges for incorrect sizing.
If you’re unsure about sizing, please contact us before ordering and we’ll be happy to help.
Damaged, faulty, misprinted or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A short description of the problem
- Clear photographs showing the issue
If the item is confirmed as faulty or incorrect, we’ll arrange a replacement or refund at no additional cost to you.
Lost orders
If your order appears to be lost in transit, please contact us and we’ll work with our fulfilment and delivery partners to investigate.
Refunds
Where a refund has been approved, it will be returned to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
If more than 15 business days have passed since we approved your refund, please contact us through our Contact Us page.
Contact Us
If you have any questions about your order, sizing, delivery or a problem with an item, please contact us through our Contact Us page and we’ll do our best to help.